Terms - Imazine Canada

Terms & Conditions of Sale Money Back Guarantee Shop with confidence and risk free. Your 100% satisfaction is guaranteed or your money is refunded. Inspect and examine your purchase for 15 days after you receive it - if not completely satisfied, return it for a full refund (less shipping & handling) for whatever reason. Warranties and Guarantees All items we sell are warranted for one(1) year against manufacturer's or workmanship defects Any defective item will be repaired or replaced, at our discretion at no charge to you. We do not warranty the power cell (battery). Payment Options paypal credit cards: Visa, MasterCard and American Express checks: certified checks, money orders, bank drafts wire transfer: is required for items over $1000 for your protection we do not accept cash Your credit card company will process charges in Canadian funds. Other than Canadian Dollars, the currency exchange rates we display on our site are estimates only. Shipping We ship quickly and securely by insured courier & express services of Canada Post. In stock items will usually ship within 48 hours upon payment confirmation. Allow about 10-14 working days for special orders or alterations. We fully insure each shipment. You will receive a tracking number by email. Customs Charges and Taxes American Customers Canada and the United States have a Free Trade Agreement (NAFTA). Regardless of which State you live in, you should not need to pay; state taxes, import duties, brokerage fees, or any other additional charges. Canadian Customers Your orders are shipped from Canada and you pay 5% GST. British Columbia residents pay 7% PST as well. There are no provincial taxes for other provinces. International Customers Canada has free trade or special trade agreements with Commonwealth and some European countries, so duties and customs charges to those countries are either none or minimal. However customs policies vary widely from country to country. We urge our international clients to contact their local customs office for specific information. The client is responsible for any applicable local customs import duties and taxes. Payment Security Online payments are filtered through the the secure gateway of GlobeCharge™ the international leader in e- commerce payment processing. Your personal and payment information is absolutely secure. Internal Complaint Policy We are committed to your complete satisfaction with our service and products. We have procedures in place to provide you with fair, timely and effective means to resolve any problem with a transaction. We take complaints very seriously, we record and monitor all complaints, we will acknowledge a complaint within seventy-two hours of receipt. We address and strive to resolve a complaint within seven days of receipt. In the unlikely event that we cannot reach a resolution that is satisfactory to you, we will recommend these two steps: 1. contact the President of JK Schmidt Jewellers directly click here 2. failing resolution at our highest level, we are committed to using third-party dispute resolution services through the Better Business Bureau of Mainland British Columbia.

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